## Hie Markets Refund Policy

*Hie Markets (HieMarkets.com)*, a company registered in the United Kingdom (company number: 15799001), with its registered address at 148 High Street, London, England, NW10 4SP, strives to be the one-stop shop for startup business equipment needs. We understand that making the right decisions for your business is important. This policy outlines the conditions under which a refund may be granted.

*General Information:*

* Refunds will only be processed for orders placed on HieMarkets.com.
* To be eligible for a refund, you must contact our customer support team within *14 days* of receiving your order.
* All returned items must be in their *original, unopened, and unused condition*.
* You are responsible for the cost of return shipping unless the item is incorrect or defective.

*Eligible Reasons for Refund:*

* *Damaged or Defective Items:* If you receive an item that is damaged or defective upon arrival, please contact our customer support team immediately. We will arrange for a replacement or full refund at our discretion.
* *Incorrect Item Shipped:* If you receive an item that is different from what you ordered, please contact our customer support team. We will arrange for the correct item to be shipped to you or issue a full refund for the incorrect item.
* *Order Cancellation:* You can cancel your order before it ships and receive a full refund.

*Non-Refundable Items:*

* Items that are opened, used, or damaged after delivery.
* Items returned after the 14-day return window.
* Custom-made or specially ordered items.
* Software downloads.

*Processing Your Refund:*

* Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.
* If your request is approved, your refund will be processed within *5 business days*.
* Refunds will be issued to the original payment method used for the purchase.

*Contact Us:*

For any questions regarding our refund policy, please contact our customer support team:

* Email: [email address removed]* Phone: [Include phone number if available]

*Please Note:*

* We reserve the right to modify this refund policy at any time without prior notice.
* This policy is governed by the laws of the United Kingdom.

*Additional Considerations for B2B Transactions:*

* For complex orders involving large quantities of equipment, customized solutions, or special agreements with business customers, a separate return and refund agreement may be negotiated and documented outside of this policy.
* We encourage our business customers to carefully review product descriptions and specifications before making purchases.
* Our customer support team is readily available to answer any questions and ensure you make informed buying decisions.

By using HieMarkets.com, you acknowledge and agree to the terms of this Refund Policy.